TERMS AND CONDITIONS

RETURN POLICY

I hope that you love your purchase! All sales are final and we do not accept returns or refunds unless the item has been damaged in transit.

LOST OR DAMAGED PACKAGES

If your package appears to have been damaged in the mail, please take photos of both the packaging and the artwork within 3 days of delivery date and email them to: info@byannieb.com. Please hold on to the original packing materials.
Should you decide to have a refund rather than a remake, you can expect a refund within 30 days. You will be refunded the full amount minus shipping.

If your package has been lost in the mail, please email me within seven days of the original expected delivery date. Feel free to contact USPS for updates on your package but do not file a claim. As the shipper, I need to be the one to file a claim in order to get the insurance refund.

The artist, Annie Brown, is not liable for packages that have been stolen or incorrectly delivered.

COMMISSIONED ART

All artwork is handmade by the artist, Annie Brown. Each piece is unique! When commissioning an original artwork, you will receive an artistic rendering of the supplied photograph(s). By making your purchase, you understand and agree that variations to the reference photo may occur. The artist has artistic license to make small tweaks as needed. In choosing a medium, you are choosing the primary medium. Other mediums may also be used in order to make the best drawing possible.

COMMISSIONED ART REVISIONS

I love the collaborative process and it’s important to me that your piece be as personal and perfect as possible. For that reason, two rounds of minor revisions are included in the price of regular commissions. Please note: mini commissions do not include any revisions. If additional or major revisions are needed to mini or regular commissions, they will be billed separately at the price of $50/hour. Payment will be required before delivery.

CANCELLATION POLICY

Orders of non-custom products (including original works, puzzles, art prints, etc.) may be cancelled if they have not yet been shipped. Please do so by emailing me at: info@byannieb.com as soon as possible.

If you decide to cancel a commissioned artwork or custom product (prints, gift cards, curated kits, etc.) after payment is submitted and while production is underway, there is a 30% cancellation fee plus material costs. The remaining 70% (or 20% if you only put down a 50% deposit) of your total minus material costs will be refunded within 14 days. If you decide to cancel your commission after payment is submitted and the product has been finished or is almost finished, you are responsible for 100% of the total cost.

If you decide to cancel an event appearance or custom workshop, the initial deposit received is non-refundable. If custom artwork has been made for your event, if specialized materials have been purchased, and/or if travel plans has been paid for, there may an additional cancellation fee to offset these costs. The cost of the cancellation fee is dependent on the above and at the artist’s discretion.

The artist, Annie Brown, reserves all copyrights to the artwork.

Original artwork, including sketches and any other preliminary material, and all copyrights therein, remain the property of the artist, Annie Brown, unless purchased by a payment with a separate fee. Digital (including NFTs) or printed copies of commissioned artwork cannot be made without the additional fee and the artist’s expressed consent. The artist retains the rights to display all commissioned artwork, including preliminary materials and final artwork, in print and online, and to submit to competitions and periodicals, provided that no confidential information is revealed thereby.

These terms and conditions are subject to change without prior notice.